The Seller is Ma. Fernanda Gonçalves Paez, 48215419-J, domiciled at Calle Terral 1, 8B, CP:07600 Llucmajor, Illes Balears (Spain). Any communication may be addressed to the personal address or to the telephone number +34 600542645 or the email address email@example.com.
The Seller is dedicated to the sale of handicrafts manufactured in copper and other metals.
CONTENT AND INFORMATION PROVIDED ON THE WEBSITE
The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within it’s means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.
The contents of the website The Seller could, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by The Seller. Said responsibility rests at all times with the manufacturers or distributors of said products. The client understands that The Seller is a mere intermediary between him and said manufacturer or distributor.
To make a purchase, the user can choose between different ways of sending us their order:
• Internet through the "shopping cart".
• Internet through "off-line ordering".
• By telephone to the customer service telephone number: +34 600542645.
• By letter to the address indicated above or email firstname.lastname@example.org.
The prices of the products displayed on the website of The Seller, include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply.
Purchases that are going to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases that must be delivered in territories of non-member States of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.
When placing the order, the customer can freely choose to pay for the purchases made by [VISA-MASTERCARD] card; cash on delivery (only in Spain and some countries of the European Union) or other similar means. In certain cases and to prevent possible fraud, The Seller reserves the right to request a specific form of payment from a client in the event that the buyer's identity is not reliably proven. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or that involves the introduction of personal data (health, ideology,...) will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.
FORM, EXPENSES AND DELIVERY DEADLINES
The customer will be able to select the shipping method from among the possible ones for their shipping area. You must take into account that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport.
The Seller sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. The indicative transport times are available in the “Shipping Costs” section of our website. Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:
The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
The shipping costs that appear on the website when placing the order are indicative and are calculated based on an average statistical weight of 300 grams. The Seller reserves the right to alter the shipping costs when the requested weight varies by more/less 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will notify the customer of the variation by email and the customer may choose to cancel their order without being charged any cost.
BUYER RIGHTS AND RETURN POLICY
The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for the products in which a certain guarantee is expressly cited. The catalog shown is merely indicative and each piece made by The Seller is unique. This situation prevents The Seller from being able to accurately inform its customers about the availability of the products as well as guaranteeing a specific delivery time which, in any case, will depend on the time it takes to design and manufacture each piece.
The Seller guarantees its customers the possibility of canceling their order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of fourteen days from receipt of the order to terminate the contract and return the purchased product. The client will communicate to The Seller within the stipulated period and by any means allowed by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, an invoice issued to the Seller, with the Buyer bearing the return costs.
The customer may return any item purchased from The Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, The Seller will return the money for the purchase through a payment to the credit card, through a bank transfer to the account indicated by the customer or through a payment to their personal account.
If a product other than the one requested by the customer is delivered by mistake by The Seller, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.
The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform. For any incident related to the return of items from our store, you can contact our Customer Service Department via email: email@example.com or by phone +34 600542645.
The client of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Conditions of Contract, understanding that they include the best possible service will for the type of activity carried out by The Seller.
Likewise, you agree to keep confidentially and with the utmost diligence your personal access codes to our website.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. 00 to 18:00). In case of breach by the client of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The purchases made with The Seller are subject to the legislation of Spain.
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Palma de Mallorca (Balearic Islands, Spain).